Apple declined to comment on the CBC story. ![]() ![]() Users responded to say there is no way to recover data, similar to what Apple Support told CBC News via online chat. The CBC News piece also examines the online Apple Support Communities, to see what the consensus is when it comes to water-damaged iPhones. The Billards ended up getting referred to Jones in New York State, and Jones was able to successfully recover the photos.Īccording to Jones, she believes “95% of water-damaged iPhones can be recovered” and she backs this up by only charging customers $300 USD if she can do so. They contacted Apple to see what options they had to recover their photos, but said the company was not helpful in offering any data recovery options. Josephine and Dave Billard had ‘thousands’ of photos on their iPhone from a recent 5-month long vacation, which were not backed up to any other source other than the device. Jones was able to help a Newfoundland couple recover all of their photos from their water-damaged iPhone after it was submerged in 4-5 feet of water after being dropped in a pond. Located near Rochester in New York, Jessa Jones, a former molecular biologist, runs iPad Rehab, a company which can help iPhone customers recover data such as photos from their water-damaged iPhones. Then they found Jessa Jones, an iPhone repair expert who is challenging Apple’s stance about data recovery from water-damaged phones. When a Newfoundland couple dropped their iPhone in a pond they thought thousands of their precious vacation photos were gone for good - at least that’s what Apple told them. CBC News: The National, has aired a segment taking a look at the repair practices of Apple, this time focusing on water-damaged iPhones and data recovery.īelow is the synopsis of the 9-minute segment:
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